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Description

In 2016, after identifying opportunities to improve the international patient experience, International Patient Services (IPS) was developed as a division of Henry Ford Health International. Since its inception, IPS has collaborated with various departments throughout the system to develop processes and policies specific to our international patient population. The goal was to create a standard process for registration, appointment scheduling, cost estimates, and payment collection all while providing world-class concierge service for our medical tourists. IPS still has barriers to overcome, but the department is well on its way to growing the annual volume of patient encounters as well as growing revenue for Henry Ford Health.

Publication Date

3-12-2024

Publisher

Henry Ford Health

City

Detroit, Michigan

Keywords

Quality Expo, posters, poster competition

Project #03: Global Patient Navigator Initiative: Optimizing Services for International Patients at Henry Ford Health

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