Project #68: A Collaborative Approach to Enhance the Radiology Scheduling and Access Experience

Authors

Karen A. Sparks, Henry Ford HealthFollow
Charity A. Williams, Henry Ford HealthFollow
Ben Halliwill, Henry Ford HealthFollow
Nicole Buckingham, Henry Ford HealthFollow
Josie Herrick, Henry Ford HealthFollow

Files

Description

The Northwest Territory has grown exponentially in last the 5 years with the opening of 3 major medical centers(Bloomfield Twp, Royal Oak and Plymouth). As a result, there has been an influx in need for scheduling and access for our patients. The previous departmental and technical set up (phone system)was unable to accommodate such increases which resulted in higher queue totals and patient dissatisfaction. Utilizing a collaborative approach our team identifiedopportunities for enhancement and access to our patients that not only improved the patient experience but supported a more cohesive department andimproving moral.

Publication Date

3-12-2024

Publisher

Henry Ford Health

City

Detroit, Michigan

Keywords

Quality Expo, posters, poster competition, poster competition winner, Quality Expo Winners

Comments

2024 Quality Expo Winner

Recommended Citation

Sparks, Karen A.; Williams, Charity A.; Halliwill, Ben; Buckingham, Nicole; and Herrick, Josie, "Project #68: A Collaborative Approach to Enhance the Radiology Scheduling and Access Experience" (2024). Quality Expo 2024. 4.
https://scholarlycommons.henryford.com/qualityexpo2024/4