Experienced Transformation Patient & Family Advisory Council

Authors

John Bollinger, Henry Ford HealthFollow
Thomas Eisenmann, Henry Ford HealthFollow
Missy Ewald, Henry Ford HealthFollow
Julie Goldstein-Dunn, Henry Ford HealthFollow
Ally Hunter, Henry Ford HealthFollow
Jennifer Kindseth, Henry Ford HealthFollow
Shivani Mehta, Henry Ford HealthFollow
Vanessa Mona, Henry Ford HealthFollow
Stephanie Ryan, Henry Ford HealthFollow
Courtney Stevens, Henry Ford HealthFollow
Rajitha Viswaraju, Henry Ford HealthFollow

Files

Description

Providing Patient-Centered Care (Nothing about me without me) is the best approach to improving outcomes and providing value to each patient. This council works on initiatives and process improvement around pre-visit, onsite visit, and post-visit communication and delivery. Additional Henry Ford Health priorities are to leverage existing or new digital solutions that facilitate patient access, strengthen existing referral channels and growing new ones with potential future partners, assist patients with understanding and paying their health expenses, and better manage total per member per month cost through patient/member engagement in their wellness and care.

Publication Date

10-26-2023

City

Detroit, Michigan

Keywords

patient-centered care; patient experience; patient advisors; patient advisory councils

Disciplines

Health Services Research

Recommended Citation

Bollinger, John; Eisenmann, Thomas; Ewald, Missy; Goldstein-Dunn, Julie; Hunter, Ally; Kindseth, Jennifer; Mehta, Shivani; Mona, Vanessa; Ryan, Stephanie; Stevens, Courtney; and Viswaraju, Rajitha, "Experienced Transformation Patient & Family Advisory Council" (2023). 2023 Patient Advisor Retreat. 2.
https://scholarlycommons.henryford.com/perc2023/2