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Purpose: To enable Henry Ford Health System to provide the highest standard of safe, comprehensive and compassionate healthcare while integrating the voice of the patients and families in policy and program decision making. Scope: Providing Patient-Centered Care (Nothing about me, without me) is the best approach to improving outcomes and providing value to each patient. The Patient Advisory Council members are involved in some or all ofthe following functions as part of their advisory role: Acting as Champions of the ideal patient experience by bringing their ideas, thoughts and opinions about various topics and processes. Reviewing communications to patients and families to ensure engagement and partnering in health care services. As needed, recommending to other System teams, areas for improvement in service quality. Collaborate with quality improvement and research projects as appropriate; including servings as advisors to time-limited project-focused efforts. Providing a feedback mechanism to fill in communication gaps between patients and providers. Revising and improving processes that support caregivers and their readiness to fulfill their roles. Collaborating to improve processes for making follow-up appointments for care. Collaborating on creating, revising and improving patient education materials to be understandable by patients and their caregivers. Patient Experience projects focused on Patient Centered Communications.

Publication Date



West Bloomfield, Michigan


patient-centered care; patient experience; patient advisors; patient advisory councils


Health Services Research

West Bloomfield Care Experience Patient and Family Advisory Council: A Year of Change