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Description

Bridging the Telehealth Divide: While telehealth use surged during the COVID-19 pandemic, engagement among adults aged 65 and older has remained disproportionately low. HFH experienced a more than 1,500% rise in virtual care interactions between patient and providers between 2019 and 2020 (1). Although virtual care usage has declined nationally (1), HFH continues to maintain levels well above those seen before 2020. Nationally, patients aged 65 and older, as well as those from underserved populations, demonstrate lower levels of telehealth engagement (2). With funding through the Association of American Medical Colleges (AAMC) Telehealth Equity Catalyst Award, we conducted a series of project activities to examine the factors contributing to lower telehealth engagement among adults aged 65 and older and seeks effective ways to enhance participation through community collaboration and institutional innovation. By conducting surveys, focus groups, and peer-to-peer coaching, as well as developing a telehealth equity dashboard to track adoption and usage trends, the study promotes equity-driven approaches to improve access and utilization.

Publication Date

11-12-2025

City

Detroit, MI

Bridging the Digital Divide by Improving Virtual Care Access for Older Adults

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